R E T U R N A N D E X C H A N G E P O L I C Y
Return and Exchange Policy:
- 7-Day Return: Non-custom items can be returned within 7 days of receiving them.
- 30-Day Exchange: Non-custom items are eligible for exchange within 30 days of receiving them. Customers can exchange the item for a different product available at www.annajohnsonjewelry.com or opt for shop credit, according to their preference.
- Custom Items: No Returns or exchanges: Custom items are not eligible for returns or exchanges. This policy is in place due to the personalized and unique nature of custom-made items.
**Exchange Venue: Exchanges for items purchased through www.annajohnsonjewelry.com can be processed directly through the artist. If an item was purchased through a different venue, customers should proceed with returns or exchanges through that venue's procedures.
It is the upmost priority that you are thrilled and love your purchase. The support from you is what allows me to create the work that I am so passionate about and so you have my endless gratitude. If there are any questions regarding the return::exchange policy, please do not hesitate to reach out to studio.annajohnsonjewelry@gmail.com.